Call Centers

Your customers need to contact you and you need resources to support them.

Your customers have questions; they need to know there is a professional organization behind your web site. How do you convey that your company is worthy of their business and trust?

Sprocket Express provides customer service and call center support.

Every business has different needs, we offer three different customer service plans tailored to your specific business needs.

Level I -  24 by 7 call center support. Using our highest service level, your customers can talk to someone twenty four hours per day, seven days a week. The level of service can include answering questions about your product, taking orders, up-selling, or providing the status on an order.

Level II -  9  to 5 (EST) business days. Using this level of service, your customers can talk with someone during standard business hours in the Eastern Time Zone. The level of service can include answering questions about your product, taking orders, up-selling, or providing the status on an order.

Level III - Email support. Using this level of service your customers can email their questions to a customer service representative who will reply within 24 hours. The level of service can include answering questions about your product, providing emailed literature,  or providing the status on an order.

Let Sprocket Express be your business partner!

 

Call us, toll free at: 888-992-9924