The past year is a blur! The pace of business and technology is rapidly increasing and the landscape changes almost as quickly as customer expectations. By the end of 2018, global e-commerce sales will reach approximately $2.8 trillion, and in 2021, they will hit $4.5 trillion. With e-commerce evolving at a rapid pace, it can be hard to keep up with the latest trends.
In 2018, our blog featured robots and automation, how to rate fulfillment providers, and tips to build your business. Here are the highlights.
In today's technologically advancing world, there is a new division of labor. Humans and machines are beginning to combine their efforts, with each playing to their strengths. The result is a more powerful, efficient, ergonomic future. Robot integration promises to improve working conditions for human workers as well as improving business results.
The initial conversation can be very illuminating. If the communication is poor or generic at the beginning, it will not improve. References are a good way to gauge the character of a fulfillment center. Make sure to call at least two or three existing clients and don't be afraid to ask the uncomfortable questions.
Fulfillment is not one size fits all, so get specific when you talk to a new vendor. With good planning and preparation, your move to a new eCommerce fulfillment warehouse just might be the best move you make for your business!
The most obvious example of blockchain technology is cryptocurrency, such as Bitcoin, but watch for this term to appear more frequently in manufacturing and supply chain in the next few years. Blockchain technology can be used to record any digital event and nearly eliminates the need for human interaction, so it may be used to securely link companies within a supply chain and streamline transactions, thereby reducing costs.
True, a fulfillment house picks and ships orders. How could that hurt customer satisfaction?
Simply put, they are the last hands to touch your products and they are responsible for delivering the final product to your customers. To see where you stand, ask yourself a few questions...
It's no secret that customers love free shipping. But with rates increasing every year and tightening margins, it is expensive to offer free shipping. Can you afford it? The real question in today's market is: Can you afford not to offer free shipping?
Fulfillment services are built on their technology. Platform choices affect labor costs, accuracy, scalability, and even customer satisfaction levels. There is a wide range of options available to warehouse providers. When you choose an e-commerce fulfillment provider, it is important to consider the type of software they use.
Reverse logistics have become as important as order fulfillment in the supply chain. The best logistics providers are prepared to manage this unpredictable inbound flow of returns smoothly. With Black Friday just barely in the rearview, the National Retail Federation (NRF) forecasts holiday sales may exceed $720 billion this year and up to 40% of those items could be returned.
We hope you have enjoyed our blog during the past year. If there are any topics you would like to see covered, please let us know.
Happy New Year!