Sprocket's Blog

Quick Fulfillment Guide to Happier Customers

It takes a village to make your customers happy. At every point in the supply chain, there is an effect on customer satisfaction. At Sprocket Express, we call this the satisfaction chain. For happier customers, we recommend these six strategy points.

Planning Your eCommerce Fulfillment Transition

Transitioning your fulfillment operation to a third-party warehouse does not have to be a painful process. Whether you have outgrown your in-house capabilities, or have chosen to move from one fulfillment service to another, good planning will help you.

How To Manage Your Own Fulfillment Until Things Take Off

As new small business owners know too well, logistics can become overwhelming. But know two things: you can do it and your business will grow stronger for the experience.

Robots Are Becoming (Almost) Old News

The fields of warehousing and fulfillment have entered a dramatic period of automation. In just a few years, there could be as many as 4 million robots roaming warehouses worldwide.

Beyond the Box – Packaging and Customer LTV

Packaging is often overlooked as a factor in the satisfaction chain. However, it is a prime opportunity to promote the brand and educate the consumer, improving the customer lifetime value (LTV) and encouraging growth.

The Satisfaction Chain and Your Business

Maintain quality at these six major points of interaction to maximize customer satisfaction.

It's Not All About Money -- Corporate Responsibility in Fulfillment

Price is one of the primary considerations when you choose a fulfillment partner for your e-commerce business. However, the value of a partnership extends beyond price.

How to Harvest Loyal Relationships with Customers Online

Learn three of the most critical elements when harvesting loyal relationships with customers online, as well as some other useful tips to help you along the way.

Robots Deliver the Goods – Automation Continues to Take Shape in Last Mile Delivery

Can online shopping get even easier? Survey says: Yes it can. The automation logistics behind “last mile” delivery have been heating up.

5 Key Factors to Reach the New Gen Z Consumer

There are quite a few differences between the shopping habits of Millennials and those of Gen Z. In 2019, an influx of the newest consumer generation is anticipated to change shopping expectations yet again.
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