It takes a village to make your customers happy. At every point in the supply chain, there is an effect on customer satisfaction. At Sprocket Express, we call this the satisfaction chain. For happier customers, we recommend these six strategy points.
Transitioning your fulfillment operation to a third-party warehouse does not have to be a painful process. Whether you have outgrown your in-house capabilities, or have chosen to move from one fulfillment service to another, good planning will help you.
As new small business owners know too well, logistics can become overwhelming. But know two things: you can do it and your business will grow stronger for the experience.
The fields of warehousing and fulfillment have entered a dramatic period of automation. In just a few years, there could be as many as 4 million robots roaming warehouses worldwide.
Packaging is often overlooked as a factor in the satisfaction chain. However, it is a prime opportunity to promote the brand and educate the consumer, improving the customer lifetime value (LTV) and encouraging growth.
Maintain quality at these six major points of interaction to maximize customer satisfaction.
Price is one of the primary considerations when you choose a fulfillment partner for your e-commerce business. However, the value of a partnership extends beyond price.
Learn three of the most critical elements when harvesting loyal relationships with customers online, as well as some other useful tips to help you along the way.
Can online shopping get even easier? Survey says: Yes it can. The automation logistics behind “last mile” delivery have been heating up.
There are quite a few differences between the shopping habits of Millennials and those of Gen Z. In 2019, an influx of the newest consumer generation is anticipated to change shopping expectations yet again.