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SuperbCrew editors interviewed Dan Cence, founder and CEO of Sprocket Express, a leading third-party logistics provider in the Boston area to learn more about their unique fulfillment service. Sprocket offers something most fulfillment companies do not.
Sprocket Express uses a “best of breed” strategy as its technical foundation. This allows us to pick functional software components and knit them together.
Sprocket Express offers human attention to each and every one of our clients. When you have an issue, you won’t be given a form on a website to describe it.
We have found that there are several factors that lead to better customer satisfaction. First, let’s take a look at reviews.
The fulfillment house is the last to touch your products and they are responsible for getting the order to your customers. Are they making a good or bad impression?